Triangle beast AI commercialization dilemma and mainly for four directions

The Triangle Beast is currently partnered with Microsoft, and both Microsoft Xiao Bing and Baidu Du are recognized for their original technical capabilities in the field of semantic understanding. One of the co-founders, the CTO, is known as the "founder of Microsoft Xiao Bing Open Domain Chat Technology" and continues to lead the development of secret chat features at Baidu. Another founder, CEO Wang Zhuoran, has been responsible for cross-domain control and multi-service access. This makes the Triangle Beast a young company that, despite being only two years old, has entered the AI battlefield with strong foundational technologies such as open domain chat, multi-turn dialogue, cross-domain control, and semantic understanding. Additionally, the company has accumulated more than 10 billion levels of training data. While the technology level is comparable to industry leaders, commercialization remains a different challenge. As a startup, the Triangle Beast has been more agile and proactive in its approach. In 2017, the company secured a contract worth 20 million yuan, serving well-known clients including China Mobile, GF Securities, Hang Seng Electronics, Sina, Ernst & Young, Guangming.com, Xiaomi, and Hammer. The COO, Ma Yuchi, stated, “This revenue isn't huge, but the field of semantic understanding is still very new. Since 2017, we have started to bring our products to market, and we are now among the best in this area.” [Image: Triangle Beast AI Commercialization Dilemma and Mainly Four Directions] The Triangle Beast focuses on semantic understanding, aiming to become the "brain" of the AI era. In human-computer interaction, whether through speech or other forms, input is ultimately converted into text, analyzed semantically, understood by machines, and then returned to users via voice, text, or other formats. Compared to hot areas like speech and image recognition, semantic understanding is a deeper, foundational technology in AI. It started later in China, and commercialization is still in its early stages. Therefore, the Triangle Beast’s commercial efforts offer a glimpse into the current state and future direction of semantic technology. “2018 will definitely be a turning point. The semantic field will grow, but not explosively. The market needs time for product development and user education. Pseudo AI companies will eventually fall out,” said Ma Yuchi. The company’s goal for 2018 is to double its growth and reach profitability. Currently, the Triangle Beast's commercial products target four main areas: intelligent customer service, mobile phone solutions, IoT programs, and entertainment platforms. The key technologies include task-driven multi-turn dialogue, open-domain chat, cross-domain control, and intelligent Q&A systems. For example, it provides intelligent voice navigation for China Mobile, replacing some manual customer service tasks. It also offers intelligent semantic platforms and customer service Q&A systems for companies like Hang Seng Electronics, GF Securities, and Tianhong Fund. Additionally, it powers the official WeChat smart BOT customer service for New World K11, allowing users to check mall locations and brands independently. The core of these services lies in the level of semantic understanding, including multi-turn conversations, accurate processing and analysis of dialogues, identifying user intent, and delivering relevant responses. “Task-driven multi-turn dialogues have clear goals, and the fewer rounds, the better. On the other hand, open-domain chat has no specific purpose, and users tend to engage longer. The more rounds, the better. These are two distinct semantic technologies, and Zoran and Qi Super are the main fields of focus,” explained Ma Yuchi. Unlike voice assistants, the intelligence of smart hardware is not just about querying songs or services, but engaging in natural, non-task-based conversations similar to human interactions. Users can have highly relevant responses and maintain continuous dialogue, which is the value of open-domain chat. Products like the Xiaomi Xiaoai speaker, Rokid speaker, Foxconn music robot, and Baidu DuerOS chat function all rely on the Triangle Beast’s technology. Open-domain chat is mainly used in smart speakers and robots, and has become a standard feature in many intelligent devices. However, Ma Yuchi remains cautious about the smart speaker market. “The smart speaker field is very uncertain. Giants have been exploring for two years, but it’s hard to predict how big the user base will be.” He believes that while smart speakers have surpassed many devices in terms of shipments, they haven’t yet reached the household penetration of appliances like TVs, air conditioners, and refrigerators. Therefore, the Triangle Beast did not focus heavily on the smart speaker market in 2018.

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