Want a stable business operation you need Dell ProSupport

[IT168 shopping guide] a company wants to have a complete IT support and maintenance, in the past era always means no small capital investment and expensive spending, this is unbearable for small and medium-sized and start-up companies, and large In order to maintain stable operations, enterprises have also had to spend a lot of money on spending.

Now, DELL, which has been deepening its support for system support and IT support for many years, has completely upgraded its ProSupport service. This service enables SMEs to obtain true enterprise-class IT support maintenance in the simplest, lowest-cost way, in daily operations. You can no longer worry about the "worry" of some computer devices.

Multiple services free choice of operation and maintenance multiple protection

Through Dell's latest ProSupport Enterprise Suite, Dell ProSupport with ProSupport Plus, SupportAssist Automation Support Technology, Data Center-based ProSupport Flex, and TechDirect Online Support Services can proactively improve the performance and stability of critical enterprise IT systems based on remote monitoring and data Collect data collected for analysis and provide your business with automated and automated after-sales maintenance support.

The Dell Professional Support Enterprise Suite not only extends your IT team, but also helps you solve problems every time. ProSupport can flexibly choose the right support service based on your company's specific needs. Dell's deep experience

Quick response to improve efficiency at home next business day

Enterprise-level users are most concerned about after-sales service is a word "fast", and only to achieve the fastest response in order to ensure the uninterrupted operation of business, in order to be able to play the greatest advantage of IT. Dell ProSupport is born out of this, and its innovative service support and management will soon be able to stop the problem from happening and solve potential problems before all failures occur.

Even after the problem occurs, Dell also has the best Next Business Day service to solve the problem for you. In the ProSupport service system, Dell can do this:

• Around the clock services include holidays, call senior ProSupport engineers at the Dell Global Expert Center, and get troubleshooting assistance related to hardware and software issues.

• When Dell evaluates the issue and determines that on-site support is needed for further diagnosis, it will take the initiative to troubleshoot the issue on the next business day.

Data security guarantees unique solutions

The Dell ProSupport Flex for Data Centers provides flexible and comprehensive support for very large data centers. This service is based on standard support services supported by Dell's expertise and leverages our global scale advantage to tailor it to your needs. Although it is not suitable for every customer, it can provide a truly unique solution for large Dell customers with the most complex environments.

In the Dell ProSupport Flex service, you can choose from a variety of proprietary technology account managers, including remote, on-site, part-time, and full-time, and ProSupport Flex technology and field engineers trained in the environment and configuration are also available to you. The best service experience.

Software monitoring real-time protection experience comfortable and manageable

Through SupportAssist automation support technology, Dell can provide remote monitoring and automation support for hardware status in the enterprise, collect hardware status data, and provide forward-looking advice in advance.

When you use it, you don't need to pay special attention to the existence of SupportAssist and work hard. Dell will silently monitor everything for you in the background and give you feedback before the possible problems occur.

Active service zero latency third-party software also supports

When you encounter some software problems, you do not have to wait for engineers to come to the next business day. Dell's engineers can use this convenient and secure tool for remote assistance, solve some common software problems and specific setup problems in real-time without going to the door, and truly achieve 7*24 after-market systems.

This kind of proactive maintenance experience is ahead of the curve no matter how compared. SMEs can completely eliminate the need for additional O&M personnel to ensure the stability of equipment operation and respond to unexpected situations. Everything can be done easily with just one piece of software. Not only greatly saves the cost of operation, but it is even more beautiful in the use experience.

And such services are not limited to Dell's own problems. Both Dell and non-Dell enterprise hardware ProSupport services can receive the same level of support. Dell has signed collaborative support agreements with more than 195 third-party vendors, so that you no longer have to worry about anything that happens in the computer room - Dell will help you solve any potential or already occurring threats.

Operational costs are greatly reduced to fully impact the peak business

With high onsite efficiency, low operating costs, and excellent after-sales experience, Dell ProSupport offers small and medium-sized companies the opportunity to obtain complete IT support and maintenance costs that are not lost to large companies. The ultra-high efficiency of on-site service in the next business day combined with active problem detection system will ensure that the operating efficiency of the company will always be at the highest peak, and it will no longer need to worry about IT operations and maintenance, and it will be able to hit the peak of performance with no worries.

All this is only available on Dell's official website to purchase commercial products. The new after-sales upgrade now covers ProSupport services in all commercial product lines. Specific support series and policies can be found in the following table. As long as the new models purchased on Dell's official website are free to enjoy upgraded products and services.

Dell official website visit address: http://dell.com.cn/biz

product

Existing service

Upgrade service

OptiPlex desktop

3 years on the next business day

3 year pro-support upgrade

Vostro desktop

4 working days on the next business day

Upgrade 4 years pro-support

Vostro 3000/5000 notebook

1 Year ProSupport: Accidental Damage Service on the Next Business Day

2 years pro-support NBD

Latitude 3000/5000 Notebook

1 year on-site service

Upgrade 1 year pro-support

Latitude 7000 notebook

3 years of professional support: next business day on-site service

3 years of professional support: next business day on-site service

Precision 3000/5000 desktop workstation

3 years on-site service

3 year pro-support upgrade

Precision 5000/7000 Desktop Workstation

3 years of professional support: Onsite service on the next business day

3 years of professional support: Onsite service on the next business day

Precision 3000 / 5000 Mobile Workstation

3 years on-site service

3 year pro-support upgrade

Precision 7000 Mobile Workstation

3 years of professional support: Onsite service on the next business day

3 years of professional support: Onsite service on the next business day

Dell direct purchase advantage:

Why Dell Direct?

Not afraid to buy a refurbished machine, the official website of genuine price is better!

Not afraid of price opaque, unified quotes, international procurement process!

Not afraid to choose difficult disease, configuration, price free consultation!

Not afraid of not knowing, Dell professional IT technical support answer questions for you

There are as many as 400 commercial product recommendations, ranging from monitors and peripherals to servers! More than 300 professional sales consultants and dozens of technical experts from the Dell direct sales team have successfully helped the growth of more than 600,000 SMEs.

Call Advisory Power/400-889-7200

Or scan the QR code below to experience Dell IT expert one-on-one service